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Why does it matter?
About Brightpearl
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Why does this matter?

The maturity and success of a retail business can be assessed by it’s peak-season performance.

As the order volumes rise, businesses either cope perfectly well or they grind to a halt encountering stock outages, warehouse bottlenecks, website crashes, etc.

At Brightpearl we see thousands of businesses evolve away from these embarrassments by adopting scalable technologies and best practice workflows.

Take a second to enter the assessment and answer the 5 questions to see how you could mitigate disasters (or be told how great you already are!)

About Brightpearl

Brightpearl is a cloud based retail management platform that enables retail and wholesale businesses to manage their entire operation at scale, reducing costs and administration, and unlocking their potential.

Brightpearl’s Automation suite enables small and mid-sized retailers and wholesalers to automate the core workflows within their order processing without extensive cost and bespoke development. Merchants are able to quickly configure a set of flexible automation rules, enabling them to re-focus their resources on handling any exceptions, and excel in customer service.

Harnessing the power of Retail Automation
Analyze your performance by taking our quick 5 question quiz, and get recommendations on how to cope with peaks in demand.
1 of 5
What is your off-peak order volume per month?
Drag the slider.
Order Volume
How many orders come through all your sales channels during an off-peak month? This is helpful for us to know so that we can gauge what processes would actually improve your operations, if automated.
2 of 5
How seasonal is your business?
Select between 1 and 5 — 1 being not very seasonal.
Seasonality
Of course, not all verticals are seasonal. It’s important for us to gauge how much strain your processes will be feeling under your peak volumes.
1
My business is not at all seasonal.
2
I get a little extra interest now and then.
3
I experience a small but noticeable uplift.
4
My peak season is very clear.
5
The vast majority of my orders happen during my peak.
3 of 5
When are your seasonal peaks?
Select up to 4 months when you get really busy, these must be consecutive.
Seasonal Peaks
You may have several smaller events throughout the year, but for our purposes - when is your busiest time in terms of order volumes?
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Months must be in consecutive order.
Maximum number of months is 4.
4 of 5
What is your average net profit margin?
Drag the slider.
Net Profit Margin
At its most basic, your net profit margin percentage is the profit leftover once you’ve considered all costs: inventory, operating costs, taxes, etc. The average differs depending on your industry; within clothing the range is typically within 4 to 15 percent, whereas in furniture it’s much tighter at 0 to 5.
5 of 5
Which of these automated workflows do you have in place?
Switch on any workflow(s) which you have set up in your business.
Automated Workflows
Not everything may be relevant to your business or fulfillment models, but theses are the main processes where software can really hinder or enable a business to soar through its peak season.
Multichannel order management
All orders are consolidated to a single place, saving you from logging into each sales channel or marketplace account separately.
Updating inventory levels
All your available inventory levels are shared and automatically updated across all your sales channels in real time.
Order fulfillment
Orders that meet your requirements (eg fully paid!) are sent straight to the warehouse team to fulfil.
Carrier integrations
Your shipments are automatically logged with your carriers, producing the shipping labels and tracking references without having to type in the address manually.
Highlight orders for attention
Whenever an order has not been created properly, or stock has suddenly become unavailable, those need to be highlighted for your team to action.
Creating drop-ship purchase orders
Creating a purchase order request for products you don’t currently have, or never stock yourself, which your vendor will ship directly to the customer for you.
Generate picking lists
Consolidating multiple packing notes into a batch and creating a list of items and locations that a warehouse associate can work from to save time running around the warehouse.
Grouping customers for e-marketing
E-marketing has evolved to move away from broad approach of emailing everyone with a generic message. Smart retailers organize their contacts into target specialized segments instead.
Integrated purchase ordering
Creating purchase orders from the same system that manages your orders and inventory to create consolidate orders, avoiding extra costs and stockouts. Not to be automated lightly!
Accounting for COGS
Automatically creating accounting entries with the exact inventory costs incurred for fulfilling each order you process.
Tweak your answers and see the results change in real time
1 of 5
What is your off-peak order volume per month?
p/m
2 of 5
How seasonal is your business?
My business is not at all seasonal.
I get a little extra interest now and then.
I experience a small but noticeable uplift.
My peak season is very clear.
The vast majority of my orders happen during my peak.
3 of 5
When are your seasonal peaks?
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
4 of 5
What is your average net profit margin?
%
5 of 5
Which of these automated workflows do you have in place?
Multichannel order management
Updating inventory levels
Order fulfillment
Carrier integrations
Highlight orders for attention
Creating drop-ship purchase orders
Generate picking lists
Grouping customers for e-marketing
Integrated purchase ordering
Accounting for COGS
Here are your results
And finally we expose the truth. For the majority of businesses that experience peak volumes, net profit margin takes a dive when their order volumes increase, and therefore they dread the holiday seasons. It doesn’t have to be this way, technology is here to scale with you and ensure profit stays as high as it can be without jeopardising customer service, even during the peak season.
Order Efficiency
Customer Service
Your results explained
We’ve used your answers and benchmarked data to plot out how your profitability will behave during and around your busiest times. If you see a dip in profit, it’s likely because you’ve not automated processes that are proven to cause bottlenecks or cause financial damage. Use the inputs on the left to see how each one affects the results.
Workflow automation isn’t only a cost saving exercise, but a means in which you can better your customer experience. Run your engine faster to prioritise getting shipments out effectively. Mitigate errors and ensure your customers always get exactly what they ordered, and to the right destination. Free your team up to go that extra mile for your customers, turn them from office admins into company ambassadors.
Speak to one of our specialists who will talk you through your results
Understand your results and get expert advice
on how you can improve and scale to your growth strategy.
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